Refund policy
Returns & Refund Policy
At ALPAKA MUZIK, all products are made on demand specifically for each order. This allows us to reduce overproduction and create exclusive merchandise in limited quantities.
Because of the nature of Print on Demand production, we do not offer returns, exchanges, or cancellations for reasons such as:
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Ordering the wrong size
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Change of mind
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Personal preference
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Incorrect shipping information provided by the customer
Please make sure to review sizing charts and order details carefully before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at:
Include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
Since all orders are fulfilled through our print and production partners, refunds or replacements are subject to review and approval by the fulfillment provider. Once the issue is confirmed, we will gladly arrange a replacement or refund when applicable.
Additional Information
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Items sent back without prior authorization will not be accepted.
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Very slight variations in color, print placement, or garment details may occur due to the production process and are considered normal.
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Delivery times may vary depending on production workload, product availability, and shipping destination.
We appreciate your support of independent underground culture and sustainable made-to-order production.
For any questions, feel free to contact us anytime at shop@alpakamuzik.com.
